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FAQs

What Does Your Question Relate To?

 

General

Q1. Are light bulbs included with your light fittings?

Considering transportation safety, light bulbs are not included with fittings. We will indicate the specifications of the bulb in the product specifications, you can buy a bulb separately.

Q2. Do your prices include VAT?

NO – all prices are not inclusive of VAT.

Q3. Do you offer a guarantee?

Yes. In the rare event that an item does not work as it should - we will happily organize a replacement for you, or discuss suitable repair options. Simply contact our experienced customer services team via email at service@lighting-forest.com.

Q4. Do you offer discounts for large orders?

We keep our retail prices low and products affordable to stay competitive. However, if you are considering placing an order for larger quantities, please email service@lighting-forest.com, and they will be happy to help you.

Q5. How do I know your site is secure?

Our entire site is secure by way of 128-bit SSL (Secure Socket Layer) encryption, which is the Industry Standard for safe online shopping. The small 'padlock icon' to the left of the URL bar at the top of the page confirms the security of our site. In addition, your data is protected and we never store credit card details.

Q6. What payment methods do you accept?

Paying for your order could not be easier. We accept all major credit cards (without extra charges incurred), including Visa, MasterCard, and Maestro. Payment can also be made by PayPal.

Q8. The product I want is out of stock, when will it be back in stock?

We aim to have all stock available at all times. If a product is unavailable, we usually have expected restock dates on the website. However, if this information is not available, please either place your order and we will deliver it as soon as it is back in stock or call our sales team, who will be happy to advise on the expected delivery date or offer a suitable alternative that is in stock.

 

Ordering

Q1. How do I know my order has been received?

When you order online, you'll see your Order Confirmation on screen after your payment has been processed. We then follow this up with an emailed Order Confirmation, so you can be confident that your order has been received and is being processed.

If you are concerned that we may not have received your order, simply email our Sales team at service@lighting-forest.com and a member of the team will be happy to track the status of your order.

Q2. I have an order query - who can I contact?

Our customer services team is ready to answer any queries you may have Monday to Friday, 8.30 am to 5.30 pm. Email service@lighting-forest.com for a fast and efficient response.

Q3. Can I change or cancel my order once it has been placed?

Yes, If you would like to change or cancel your order, please contact our customer service team within 24 hours. Simply email our Sales team at service@lighting-forest.com. We’ll do our very best to make alterations to your order before it is dispatched.

 

Delivery

Q1. Do you deliver to my area?

We deliver worldwide. You can enter your address at the checkout to get a price for shipping. If your country is not listed, please email service@lighting-forest.com for a delivery quotation.

Q2. How will my goods be delivered?

We use FedEx, UPS, EMS, or other methods for our delivery service; you should receive a 1-hour delivery slot via text or email. Different delivery methods of logistics providers will also be different. Sometimes your order will require a signature and sometimes your package will be left at the door, please pay attention to check it! If you have any questions, please feel free to contact our email customer service.

Q3. What if I am not in when you deliver?

Should you not be in when your delivery driver calls, our carrier will endeavor to leave your delivery in a safe place or with a neighbor or other suitable person. If they can't find someone, they return the order to the warehouse for safekeeping and try to redeliver it the next day.

Q4. What if I receive the wrong items or my order is incomplete?

In the unlikely event you have received the wrong items please contact our customer services team straight away and let us rectify the order. Please email service@lighting-forest.com.

Q5. What if I don't receive my order in time and it's returned?

We will contact the logistics provider to understand the situation and reissue the package for you, but you will need to bear the costs during the period. However, if your order is destroyed because it was not checked in time, you will be responsible for the loss. Please keep your phone number and email address active. If there are any issues with the delivery of your order, we will contact you via email and the logistics provider will call you. Thank you!

Returns

Q1. What is your returns policy?

You have? 14 days to return your items unused and in the original packaging. Please find the return policy.

Q2. Why have I been refunded less than I’ve paid?

If your order total drops below the qualifying amount, then the discount will not be applied.