Before Shipping
Customers are allowed to make the following changes to their orders before the order is shipped out:
1. Change the shipping address.
2. Change the size/color of the product.
3. Exchange product with those of the same item(s) amount.
4. Partial/Full cancellation of order (In most cases custom, special order and non-returnable items cannot be cancelled. )
After Shipping
1. Customers are not allowed to make any changes to their orders after we have shipped out the order.
2. In case of a failed delivery due to reasons caused by the customer(such as wrong address, consignee unvaiblable, customers refuse to accept package, didn't collect package by deadline, ect), we will refund partially or fees will be charged for re-delivery.
3. There will be No refund if the logistics show that the package was delivered.
After Delivery
1. Customers can apply for return or exchange within 14 days from the date of receipt. Kindly note that we do not support returns or exchange applied out of 14 days.
2. We do not support return or exchange of products purchased on Flash Sale, Free Gift and Clearance items.
3. Returned products must be in resalable condition.
4. Before sending back the products, please contact our customer service first for return address.
Damages
Unfortunately, fragile items are sometimes damaged in shipping. We also understand the need to pre-order and plan for your design needs. As part of that process, we ask that you inspect all items individually once they arrive so that any damage claims can be made immediately. If your item arrives damaged or with parts missing, you must notify us within 3 days of receipt of the item(s). We will arrange a prompt replacement of the item. We will also request that you provide photos of any damaged product, along with the product packaging. Please contact our Customer Service Team and we will be happy to replace the item or send replacement parts as soon as possible. In some instances it is possible to repair damages and/or defects with replacement parts. When this is the case, we reserve the right to utilize this as a solution.
Refunds
Refunds of all kinds are always processed back to the original form of payment and at this time, we do not have the ability to change the method of payment.
1. It generally takes us up to 5-7 business days to process a refund. Once the refund is processed on our end, we will email you a confirmation.
2. All PayPal payment can only be refunded via PayPal, all Credit Card payment will only be refunded to the original Credit Card.